Kuala Lumpur is More than a City

Payment

A deposit of 10% of the trip price is optional and can be paid upon booking confirmation to secure your place. If you choose not to pay the deposit, the full trip price will be payable upon booking confirmation.

The remaining amount of the trip price is due 2 weeks (14 days) prior to the scheduled trip date. In the case of bookings made less than 2 weeks prior to departure, 100% of the trip price is payable upon booking confirmation.

We accept payment by credit card or PayPal only.

If the remaining payment is not received 14 days prior to the scheduled trip date, we reserve the right to cancel your booking and retain your deposit.

Cancellation

Once the trip is confirmed by the host, the following policy applies:

• If you cancel the booking anytime prior to 30 calendar days in advance of the trip, you are entitled to a full refund minus the deposit;
• If you cancel the booking 14 to 29 calendar days in advance, you are entitled to a refund of 50% of the total amount paid;
• For cancellations 0 to 13 days in advance, no refund will be provided.

In the unlikely event that we have to cancel your tour at any given time, you will be informed as soon as possible and be offered the option of rescheduling your tour or receiving a full refund including the deposit.